Knowra User experience design User experience design User experience design is the practice of shaping products and services so they are useful, usable, accessible, and satisfying for the people who use them.
User research : The systematic study of people’s needs, behaviors, contexts, and attitudes to inform design decisions. Research grounds experience decisions in evidence about people and their circumstances.
Human-computer interaction : The study and design of interactions between people and computational systems. UX design draws on this broader discipline’s methods and models.
Service design : The design of coordinated interactions, processes, and systems that deliver a service. It extends experience design across channels, staff, and operational processes.
User interface design : The design of the visual and interactive elements through which people use a product. Interface design is one part of UX, which also includes the wider experience.
Design ethics : The study and practice of moral responsibility in design decisions and their effects. Design choices can shape privacy, autonomy, and the distribution of benefits and harms.
Information architecture : The organization and labeling of information to help people find and understand it. A clear structure makes content and functions easier to locate.
Usability : The extent to which specified users can achieve specified goals effectively, efficiently, and satisfactorily. Usability is one of the qualities UX design seeks to improve.
Customer journey mapping : A visualization of a person’s steps, touchpoints, needs, and experiences over time. Journey maps expose friction across an end-to-end product or service experience.
Graphic design : The practice of communicating ideas through visual composition, typography, imagery, and form. Visual communication can support UX, but does not encompass the whole experience.
Dark pattern : An interface design that manipulates or obstructs people into choices they might not otherwise make. It shows how usability techniques can serve organizational goals at users’ expense.
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