KnowraCustomer relationship managementLinked fromLinked fromThe 5 pages that link to Customer relationship management, each with the reason it gives.All 5Broader topic 3Related 1Compared with 1Software as a serviceBroader topic: Salesforce made CRM a defining SaaS category for many businesses.Information systemBroader topic: It organizes customer information to support sales, service, and retention.Information technologyBroader topic: CRM platforms use IT to organize customer records and interactions.